Recently, Live Nation has been the object of much criticism from customers as the ticketing giant—in many customers’ eyes—failed to provide an adequate refund plan amidst the thousands of COVID-19-related show cancellations. As of April 24, the company has released details regarding its refund policy for canceled and rescheduled events.
Ticket-purchasers for Live Nation events held at company-owned venues have the option of receiving a full refund, or 150 percent credit that can be used to purchase tickets to a future Live Nation event. For every individual that elects to receive the 150 percent credit instead of a refund, Live Nation will donate one ticket to their Hero Nation program that provides free tickets to healthcare employees fighting COVID-19.
For large-scale arena shows, however, refunds are still pending. The company is waiting for the NBA and NHL to reach a decision regarding their respective seasons before moving forward with rescheduling these massive events. Once these arena shows secure a new date, Live Nation is to offer refunds to ticket-holders that can no longer attend the rescheduled event.
To learn more, visit livenation.com/ticketrelief.
Fans, we hear you. We don’t want you to be waiting in limbo while shows are being rescheduled. Thanks to your feedback, @LiveNation has revised our refund policy. If new dates aren't set in 60 days, you'll be able to get a refund at that time https://t.co/eAXesPOKLw
— Michael Rapino (@Michael_Rapino) April 25, 2020