Live Nation releases refund plan for canceled and rescheduled events

Recently, Live Nation has been the object of much criticism from customers as the ticketing giant—in many customers’ eyes—failed to provide an adequate refund plan amidst the thousands of COVID-19-related show cancellations. As of April 24, the company has released details regarding its refund policy for canceled and rescheduled events.

Ticket-purchasers for Live Nation events held at company-owned venues have the option of receiving a full refund, or 150 percent credit that can be used to purchase tickets to a future Live Nation event. For every individual that elects to receive the 150 percent credit instead of a refund, Live Nation will donate one ticket to their Hero Nation program that provides free tickets to healthcare employees fighting COVID-19.

For large-scale arena shows, however, refunds are still pending. The company is waiting for the NBA and NHL to reach a decision regarding their respective seasons before moving forward with rescheduling these massive events. Once these arena shows secure a new date, Live Nation is to offer refunds to ticket-holders that can no longer attend the rescheduled event.

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