Ultra Music Festival made headlines earlier this year when they implemented their refund policy following the COVID-19 outbreak, particularly due to their firm hand on not providing cash refunds. Now, just a few short months later, the Miami based festival is facing a class-action lawsuit for that very reason.
While Ultra’s policy may not have the best customer service standpoint, it just might stand up in court as their website’s terms and conditions read:
“Upon Event cancellation by Event Organizer, Event Organizer may, in its sole and absolute discretion, elect to either issue a full or partial refund to Purchaser, not issue any refunds, or reschedule the Event. Upon the cancellation of the entire Event, including, but not limited to events not within Event Organizer’s control, governmental acts, acts of God, riots, production delays, strikes, natural disasters, inclement weather (regardless of severity), or inaccessibility or unavailability of the Venue, Event Organizer may, in its sole and absolute discretion elect to either, (a) issue Purchaser a full or partial refund, (b) postpone the Event for a future date and/or (c) offer Purchaser a comparable “make good.”
The lawsuit is currently piloted by two plaintiffs, Samuel Hernandez and Richard Montoure, who claim the terms are “unenforceable” and that attempts to get a cash refund were either ignored or shut down. In a statement to Rolling Stone, Joe Saunder, the litigation of the plaintiffs states “We understand that the COVID-19 pandemic has impacted every part of the global economy but we do not believe that gives the Ultra Music Festival the right to shift the burden of this extraordinary crisis onto its customers…”
Ultra Music Festival has yet to comment on the story.
Via: Rolling Stone
Featured image: Ultra Music Festival